Estate Manager is a set of unified central applications that control and manage the retailer’s entire Enterprise estate as well as the configuration tool of the Digital Hub. Like all Enactor applications, it is run online, is real-time and can be hosted and run as a service, or on-premise.
Estate Manager acts as the access portal to all base data stored in the Digital hub– Enactor’s Omni-channel platform. Transaction, order and customer data are all accessible through this central control suite.
It also manages the configuration of the Hub’s complex data engines. The Promotions, Loyalty, CRM, Inventory, Gift Card, Order Orchestration and Return Orchestration engines can all be highly manipulated from corporate Head Office.
Estate Manager is responsible for the configuration of all Static Data. Operational entities like: Users, Employees, Roles, Menus and Product data come under this.
The system automatically distributes data to devices that have standalone capability and automatically collects transactions made when the system was offline. Successful processing of updates is reported back to Estate Manager on a device basis so that the overall status of a distribution can be checked at any time.
Estate Manager maintains and monitors the devices running in the store estate. This includes distributing new software and updates, keeping local data up-to-date, retrieving and securing transactions made, tracking serial numbers of sensitive equipment and so on. Devices can share common configuration or have unique and individual setup.
Estate Manager distributes executable upgrades. Patches and upgrades can be tested on in-house systems and selected live systems before rollout. The successful application of store upgrades or otherwise is reported and back-out processes can be executed if required.
Monitoring and alerts
Key processes such as POS start-up can be timed and assets such as memory or disk usage monitored. If a KPI is exceeded then the system can raise events up to Estate Manager. Using the toolkit, this could then kick off configurable processes such as raise an email alert to an administrator.