Stadiums and Centralised Commerce for the Ultimate Customer Journey

26 June 2019 - Blog Enactor Americas Stadium

The ultimate goal of the stadium is to create an atmosphere conducive to customers staying there before, during and after the main event. One challenge in achieving this involves engaging multiple demographics, for example family groups, mixed ages and interests.

In addition, arenas and stadiums have complex branding to efficiently communicate to consumers, providing a customer experience that is “unparalleled” (according to John Page, President of Wells Fargo Complex in Philadelphia, PA, USA) is crucial to keeping fans and visitors happy and engaged with the brand.

“Our Fan Engagement Manager works closely with our sizable event staff to ensure that every guest who walks through our doors has a great experience, no matter the type of event they are attending. We are also constantly challenging ourselves to innovate through creativity and technology.” From Forbes Online.

Engaging such varied groups, including the mix of first-time visitors and season ticket holders requires a complete view of each and every customer that walk through the stadium doors. This includes information around each and every transaction, regardless of vendor and type, within the venue. Building a loyalty picture and offering multiple ways to engage and purchase allows each customer to define their own journey within the venue, with ultimate convenience and ease.

For example, many venues focus on the fact that it’s important that fans have a great experience, even if they aren’t happy with the result of their favourite team’s performance. If a group of ten people decided to go out for a great meal post-game, and want to split the bill ten ways, technology and service shouldn’t stand in the way of that.

Offering deals and booking capabilities via an app within the stadium gives visitors the opportunity to book while sat in the stands, ordering food to go should be straightforward and fast, as well as ordering merchandise to collect on their way out.

Don’t let technology be a barrier to great experiences. The right platform can deliver these exceptional experiences and much more, shifting with consumer expectations and channel maturity.

Enactor works with brands such as Tottenham Hotspur, delivering phenomenal customer experiences every day, and delivering increased transaction volumes as a result.

Enactor and Belltech Partnership

6 February 2019 - Company updates Partners belltech-ceo

We are delighted to announce that Enactor and Belltech have entered into a formal #partnership.

Belltech is one of the leading IT Solutions and Services providers in South America operating in Argentina, Chile, Colombia, Uruguay,. Brazil and Perú.

They will delivering Enactor’s market-leading platform in POS, Self-Checkout and E-Commerce into the South American Market.

Many exciting times ahead for us both!

Enactor Hospitality – Latest Video

5 February 2019 - Company updates

Enactor Hospitality is the Next-Generation Platform for Hospitality chains that want to engage with their customers in anyway they want.

Built with Enactor’s unique Toolkit and Micro-Services Architecture – this is the most agile platform in the sector!

Enactor exhibiting at Eurocis

4 February 2019 - Company updates

Enactor at EurocisEnactor will be exhibiting its next generation, digital retail platform at Eurocis in Dusseldorf on February 19-21. Visit our team in Hall 10 on stand F52.

We will be featuring the best and most agile Retail Unified Commerce platform with Mobile POS, Order Management, Baskets/Wishlist Engine, Promotions Engine, Loyalty, Inventory Management and Self-Service all on display.

You can see how using Enactor Digital Hub, retailers can quickly facilitate ANY customer journey they wish and across ANY channel or TouchPoint.

In addition, you can see our unique Enactor Development Toolkit used for building solutions with Java Microservices. This allows us to build and change applications incredibly quickly and facilitate our customers controlling their own destiny and doing their own development!

With world renowned Department store Harrods as one of our customers, this platform is proven at the top end of retail!

If you would like to schedule an appointment, please send an email to with your preferred date and time.

Enactor Retail – Latest Video

21 January 2019 - Company updates

Enactor Retail offers a single platform of micro-services which enable unified commerce across any channel. This includes business and vertical specific requirements.

Watch our latest video to find out more:

Enactor’s 1st booth @ NRF

17 January 2019 - Company updates Enactor Americas

Enactor successfully showcased for the first time on our own booth at NRF Retail’s Big Show 2019. The show took place between 13-15th January at the Javits Center, NYC.

Throughout the show there was a large team available from our UK and US offices to exhibit and demonstrate our solutions for Hospitality, Grocery, Fuel, Retail and Stadia.Following the show we have received some excellent feedback and interest in our solution.

Enactor at NRF

24 December 2018 - Enactor Americas

NRF 2019Enactor will be exhibiting its next generation, digital retail platform at NRF in New York on January 13-15. We will be exhibiting in booth 4943. We will be featuring Omni-Channel transactions such as Buy Online / Pickup in Store and Endless Aisle transactions with Order Management, along with all of the other Point of Service functionality. In addition, we will showcase our Development Toolset, which allows customers who prefer to develop in-house to extend the product as they desire and take control of their own destiny!

If you would like to schedule an appointment, please send an email to with your preferred date and time.

Enactor to provide POS solution for Harveys Furniture and Bensons for Beds

8 January 2018 - Client stories Company updates News Harveys & Bensons Logo

Enactor is delighted to announce it has been selected to provide Harveys Furniture and Bensons for Beds with a large new estate in-store Mobile Point-of-service.

The primary initial focus of the project will see Enactor implement complex customised sales journeys in Harveys Furniture and Bensons-for-Beds Stores throughout the UK. This sophisticated implementation will leverage the best of Enactor’s unique toolkit driven architecture for customisation.

Chily Fachler, Group CIO said “Following an extensive and thorough review process, we selected the Enactor solution which we believe is best placed to deliver against our requirements. We were very impressed with what the Enactor toolkit had to offer and are looking forward to working with them to get the solution implemented.

Enactor Christmas Mugs 2017

24 December 2017 - Company updates News

Tradition has continued once again, all of our Christmas Mugs should now have been delivered to all clients and partners. The Mike Carrell tradition of sending annual mugs has been going for over 20 years, right back into the RTC days via Retail-J.

This year, however, the Marketing team have created an additional design to our usual retail, targeted at our hospitality clients and partners. Once again, it is lovely to hear the appreciation and gratitude we receive from our clients and partners for their Enactor Christmas Mug.

Enactor would like to wish all celebrating the holidays a very Merry Christmas

retail mug 2017hospitality mug 2017

Enactor Hosts at Henley Festival 2017

10 July 2017 - Company updates Riverside Dining

Mike Carrell hosted a clientele entertainment evening at Henley Festival for the second year running. On Saturday 8th July, 17 guests and their partners joined Mike at the event.

Once again the evening was a great success with positive reflections from all that attended.

The guests enjoyed fine dining, preferential seats for the entertainment provided by Goldie and the Heritage Orchestra, followed by a splendid firework display and full access the festival’s art and cultural quarters along with dancing into the early hours.

Enactor at RBTE 2017

3 May 2017 - Company updates

We are delighted to announce that we will be exhibiting our next generation, retail and hospitality platforms at RBTE on the 8th – 9th May 2017, Olympia London.

RBTE 2017

Visit our team on Stand 340!

We will be showcasing a truly omni-channel system with eight channels under one architecture.

The Enactor Digital Hub: A unique platform for customer journeys across Retail and Hospitality.

As ever, see how our products are supported by our one-of-a-kind technology platform – The Enactor Toolkit.

agile . architecture . omni-channel

20 February 2017 - Company updates

Enactor has revolutionised the way application and business processes are built, deployed and executed.

Our architecture comprises of thousands micro-processes, pre-packed functioning code which can be recalled at any time for when they need to be used again.

Using these, the Enactor Toolkit builds applications as process flows which are actually executed when they run. This one-of-a-kind, agile platform has been used to build our totally Service-orientated-architecture and the products that make up the solution. Our ability to build new SOAP and RESTful calls and interfaces mean this is the most scalable architecture for adding new channels or functionality. This means the ability to rapidly implement customisation and change to enterprise software packages has never been so fundamental.

  • No more lengthy and costly change projects
  • Keep up with business demands for innovation
  • Allow the business to put technology at the heart of its business model
  • End any dependence on your supplier for minor and major changes
  • Make changes to systems in minutes rather than weeks

Enactor @ EuroShop 2017

13 February 2017 - Company updates Partners

Enactor is delighted to announce that we will be partnering with NCR at EuroShop between 5th and 9th March 2017.

You will be able to find us on the NCR stand in Hall 6, Stand C09

(Photo: Messe Duesseldorf / ctillmann)

Enactor Toolkit 1: Enactor Technology Stack

10 February 2017 - Company updates

Enactor is proud to reveal the first in the series of Enactor Toolkit videos.

Enactor Toolkit 1: Enactor Technology Stack

Enactor at NRF – Retail’s Big Show 2017

5 January 2017 - Enactor Americas

Enactor will be exhibiting our next generation, digital retail platform with our partner Pomeroy in booth 3063.

Featuring Omni-channel transactions such as:

  • Buy online/pickup in store
  • Endless aisle transactions with Order Management
  • Full Enactor Point of Service functionality

Additionally showcasing our Development Toolset, which allows customers who prefer to develop in-house to extend the product as they desire and take control of their own destiny!

If you would like to schedule an appointment, please send an email to with your preferred date and time.